Return Policy

Cancelation / Return Policy 

A Butterfly Release Company ask that to cancel an order that we are contacted as early as possible. Refund for orders will be charged a charge back fee that is originated from our credit card vendor, it will be no more than 6% of your order total. Cancellation must be at least one week from release date to be considered for refunds. Anything less that a week will be refunded 50% of order amount. No refunds are available for the day of shipping. Products that are shipped in advance like cages, bubbles or other products that are returned for refund need to be returned at customers expense for a refund consideration.  If the product is damaged in shipping and needs to be returned, Butterfly Release Company will send a label that can be downloaded for return.      

Butterfly Release Guarantee and Refund Policy

Our Guarantee policy is that you will receive live vibrant farm raised butterflies that can be found indigenous in your area and will be shipped with USDA permits to show compliance of your butterfly release meeting the states requirements. We do send extra butterflies above the quantity ordered just in case the rare circumstance of any butterflies that do expire. 

We cannot guarantee a successful release if you release the butterflies in inclement weather, or if your release day temperature is below 70 degrees.  Butterflies cannot physically fly in temperatures below 55 degrees. We recommend that you do not release them in the rain. An alternate plan is to display the butterflies as a centerpiece. Simply cover a basket with tulle, tie it with a ribbon and use it as a display cage. The butterflies can live out their lives in the basket, or you can release them on a nicer day.  Temperatures and sunlight are very important to a successful release and butterflies released in temperatures below 70 degrees may not fly.  We cannot guarantee that the butterflies will fly away but we do guarantee them to be alive.  Butterfly Release Company does try to accommodate special request but will not consider refunds if special request are not provided.  

The release must he made during daylight hours and must be outdoors. Due to unforeseen circumstances, should your butterflies arrive deceased, please call us within 24 hours and return them for credit. We ship extra butterflies to compensate for the rare occasion of casualties. Expired butterflies need to be sent back for testing in our labs. Any refunds will be made when the butterflies are returned within 4 days or receiving your order. This is an extremely rare circumstance of butterflies expiring. That is why it is important for us to test to understand the cause of expiration.

Although Butterfly Release Company's guarantee is void after the day of receipt, we wish to be of help if you run into any problems during your butterfly experience. Please feel free to contact us if you have any questions or concerns. We will gladly help troubleshoot to determine the cause of any issues. Photographs and descriptions of your release environment and butterflies will be very useful in these rare situations.


A Butterfly Release Company, Inc reserves the right to terminate your access to the Site and refuse orders without any advance notice or reason. A Butterfly Release Company, Inc reserves the right to cancel orders without any notice or reason. 

Terms of product use

By purchasing from from / A Butterfly Release Company, Inc., our product of live butterflies, you as a client agrees to have read and understand our Butterfly Care Instructions. Terms of use of the live butterflies contracts a safe environment for the delivery and release of live butterflies. All purchaser agree that it is the responsibility of the client to provide a valid delivery address and know when your live butterflies will be delivered. Safety of the butterflies is A Butterfly Release Company’s priority.

Trademark and Intellectual Property

Butterfly Release Company® is a register trademark with the United States Patent and Trademark Office (Registration Number 6077984) for A Butterfly Release Company, Inc and sole use for Butterfly Release Company, and other graphics, logos, photos, images, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of, A Butterfly Release Company, Inc. trademarks and trade dress may not be used in connection with any product or service that is not in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits All other trademarks not owned by or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by or its affiliates.

Links to Other Websites contains a number of links to other websites and online resources that are not owned or controlled by A Butterfly Release Company, Inc.

A Butterfly Release Company, Inc has no control over, and therefore cannot assume responsibility for, the content or general practices of any of these third party sites and/or services. Therefore, we strongly advise you to read the entire terms and conditions and privacy policy of any site that you visit as a result of following a link that is posted on our site.

Governing Law

This agreement is governed by the laws of the State of Florida. Both parties consent to the exclusive jurisdiction and venue of courts in Lake County, Florida in all disputes arising out of or relating to this Service Agreement.

Changes to This Agreement

A Butterfly Release Company, Inc reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.

Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the A Butterfly Release Company site immediately.

Contact Us

If you have any questions about this Agreement, please feel free to contact us at

Questions? Call Us
Call Us! 407.754.2353
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