We are grateful to provide you butterflies and do ask that you understand what is best for the butterflies and a successful release. Instructions are available online and will be emailed with your Order Confirmation but please understand the importance of following the simple instructions when your butterflies arrive and how to care for them.
Please read these Terms and Conditions completely for using butterflyreleasecompany.com which is owned and operated by A Butterfly Release Company, Inc (BRC). This Agreement documents the legally binding terms and conditions attached to the use of the Site butterflyreleasecompany.com. By using or accessing the Site in any way, viewing or browsing the Site you are agreeing to be bound by these Terms and Conditions.
Butterfly Release Company® asks that you read and understand exactly what you are ordering. Our products and packages are detailed to make sure as a customer you are aware of what you are ordering. Due to some supply issues we cannot always match the release product pictures exactly (i.e. flowers and ribbons) but do provide a product that is very similar. By aggreging to these Term of Sale, as a customer, the customer recognizes what is shipped and received will represent what the details of the website advertise. Our priority is to make sure you receive what you are expecting. Please email or call with any questions.
**FedEx, our shipping partner, has a Service Alert that due to logistical challenges resulting from Covid and the pandemic though out the world, FedEx's Money-Back-Guarantee has been suspended until further notice. Due to this update, we do ask our customer to understand that packages may be late and refunds for late shipping is not available at this time. A Butterfly Release Company, Inc. is not responsible for late deliveries and will not be in a position to offer refunds on late FedEx delivers. FedEx is trying their best but are experiencing more late deliveries than normal. BRC does not have the staff to monitor your package so please track your package and call 1-800-GO-FEDEX or call us directly if you package is late. Thank you for your understanding and acceptance of this current situation. This has been added June 12, 2020 and in effect until FedEx changes their guidelines.
By purchasing live butterflies from butterflyreleasecompany.com / A Butterfly Release Company, Inc. It is the customer / recipients responsibility to have read and understand the Butterfly Care Instructions for your live butterflies, when they arrive and how to care for your live butterflies. Instructions are available on our website, with the packages and will be in your email confirmation. After orders have shipped, A Butterfly Release Company, Inc. has no control and is not liable for deliveries and commitment times from any and all third party delivery services or vendors. Late deliveries due to weather or outside vendors are not eligible for any reason for a refund or discount in any way or for any reason. It is the customer / recipients responsibility to provide the delivery address and their responsibility to be available for delivery. A Butterfly Release Company is not responsible to issue any refunds for late or missed deliveries. A Butterfly Release Company, Inc. is committed to customer service and delivery of products on time but in no way is responsible for any delivery issues.
A Butterfly Release Company ask that to cancel an order that we are contacted as early as possible. Refund for orders will be charged a charge back fee that is originated from our credit card vendor, it will be no more than 6% of your order total. Cancellation must be at least one week from release date to be considered for refunds. Anything less that a week will be refunded 50% of order amount. No refunds are available for the day of shipping. Products that are shipped in advance like cages, bubbles or other products that are returned for refund need to be returned at customers expense for a refund consideration.
Our Guarantee policy is that you will receive live vibrant farm raised butterflies that can be found indigenous in your area and will be shipped with USDA permits to show compliance of your butterfly release meeting the states requirements. We do send extra butterflies above the quantity ordered just in case the rare circumstance of any butterflies that do expire.
We cannot guarantee a successful release if you release the butterflies in inclement weather, or if your release day temperature is below 70 degrees. Butterflies cannot physically fly in temperatures below 55 degrees. We recommend that you do not release them in the rain. An alternate plan is to display the butterflies as a centerpiece. Simply cover a basket with tulle, tie it with a ribbon and use it as a display cage. The butterflies can live out their lives in the basket, or you can release them on a nicer day. Temperatures and sunlight are very important to a successful release and butterflies released in temperatures below 70 degrees may not fly. We cannot guarantee that the butterflies will fly away but we do guarantee them to be alive. Butterfly Release Company does try to accommodate special request but will not consider refunds if special request are not provided.
The release must he made during daylight hours and must be outdoors. Due to unforeseen circumstances, should your butterflies arrive deceased, please call us within 24 hours and return them for credit. We ship extra butterflies to compensate for the rare occasion of casualties. Expired butterflies need to be sent back for testing in our labs. Any refunds will be made when the butterflies are returned. This is an extremely rare circumstance of butterflies expiring. That is why it is important for us to test to understand the cause of expiration.
Although Butterfly Release Company's guarantee is void after the day of receipt, we wish to be of help if you run into any problems during your butterfly experience. Please feel free to contact us if you have any questions or concerns. We will gladly help troubleshoot to determine the cause of any issues. Photographs and descriptions of your release environment and butterflies will be very useful in these rare situations.
A Butterfly Release Company, Inc reserves the right to terminate your access to the Site and refuse orders without any advance notice or reason. A Butterfly Release Company, Inc reserves the right to cancel orders without any notice or reason.
Butterfly Release Company® is a register trademark with the United States Patent and Trademark Office (Registration Number 6077984) for A Butterfly Release Company, Inc and sole use for ButterflyReleaseCompany.com.
ButterflyReleaseCompany.com Butterfly Release Company, and other ButterflyReleaseCompany.com graphics, logos, photos, images, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of ButterflyReleaseCompany.com, A Butterfly Release Company, Inc. ButterflyReleaseCompany.com trademarks and trade dress may not be used in connection with any product or service that is not ButterflyReleaseCompany.com in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits ButterflyReleaseCompany.com. All other trademarks not owned by ButterflyReleaseCompany.com or its affiliates that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by ButterflyReleaseCompany.com or its affiliates.
ButterflyReleaseCompany.com contains a number of links to other websites and online resources that are not owned or controlled by A Butterfly Release Company, Inc.
This agreement is governed by the laws of the State of Florida. Both parties consent to the exclusive jurisdiction and venue of courts in Lake County, Florida in all disputes arising out of or relating to this Service Agreement.
A Butterfly Release Company, Inc reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.
Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the A Butterfly Release Company site immediately.
If you have any questions about this Agreement, please feel free to contact us at firstname.lastname@example.org.