Store Policies / Returns Policies
Ordering Online with us is safe and secure!
We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit card to conduct commerce on our site. We accept all major credit cards along with PayPal and Venmo.
Return / Refund Policy
Every item we sell is carefully inspected before it is shipped. Every butterfly is newly emerged along with being well feed and hydrated. If you are not satisfied with the goods and inform us and return within 30 days of your receipt of the goods, there is no fee for return for our products. Or we will exchange items if they are faulty on delivery to you and we are notified within 30 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.
Delivery Information
Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.
Prices
Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.
Complaints
If we should receive a complaint about any part of our service, by phone, e-mail or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.
